We offer a number of ways in which you may order. First of all, since ordering ultimate uniforms is a personal process, we are available to answer any questions you may have for us – whether it is about fabrics, fit or customizing your jerseys, we are here for you. This is how to go about ordering your ultimate gear from Totally Ultimate:
- Review the site and decide what you need. Any questions, please call us. We are here to help!
- Organize your order
a. Team Uniforms – Team Breakdown
- Submit the Order
a. Call us toll-free at 877-660-8326
b. Save your electronic order and submit it via email to: Sales@TotallyUltimate.com
c. Fax it to us at 856-873-9061
- Review your Order with the Sales Representative
- Pay for your Order – due to the nature of our customized work, we require payment in advance.
a. Credit Cards: Visa, MasterCard and American Express
b. Government Institutions may pay via Approved Purchase Orders
c. Money Transfer – your sales rep can assist you in this process
What is your return policy?
All claims and exchanges must be made within 10 days of receipt of goods. We will not accept returns for cash. However, we will be happy to exchange your return goods or apply the credit towards a future purchase. On exchanges, the customer must pay all freight charges. Garments with numbers, logos, or any other modifications or customization may not be returned under any circumstance unless the product is defective or is not what you ordered. We maintain the right to inspect returned merchandise to determine whether replacement or adjustments are valid. Be sure to inspect your merchandise. The merchandise left the factory in perfect condition. No returns will be accepted without our prior authorization. Please state date of purchase, invoice number and reason. A Return Authorization Number (RAN) will be issued and must appear on all shipping labels. All returns must be shipped prepaid, no C.O.D. will be accepted. Any damaged goods may be returned, but must follow our Return Policy.